Manas Kumar, Thinking out Loud

my thoughts & visions for technology

Posts Tagged ‘Customer Service

Find, Win, Keep & Grow high value customers online

with 3 comments

Find-Win-Keep-Grow is a simple yet powerful business concept I learnt from Eugene Moreau years ago. Eugene, who is currently part of our newly formed advisory board has played a vital role in helping us solidify our core business strategy in 2009. All he did was drive our attention and focus to this simple 4-step strategic model.

Find-Win-Keep-Grow is not a marketing concept; in fact it is such a concept, that once understood can unleash a spirit of excellence like you have never experienced before. This concept will force you to think beyond the norm and dissect your business model from the eyes of a customer.

Read the rest of this entry »

Written by manaskumar

January 19, 2009 at 11:44 am